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Shipping Information

Delivering to over 150+ countries worldwide, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts - Processing Time & Shipping Time:

  • Processing time: Please allow 2-4 days for your order to be processed and shipped. This includes Order verification, tailoring, quality check and packaging. 
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving our warehouse, orders usually take between 5 and 15 business days to arrive at their destination but can take longer from time to time, depending on the country and shipping delays which are out of our control. You will receive a shipment notification email with tracking once your order has been shipped. Please allow up to 3-7 business days for your tracking information to become active and updated. Please see the shipping table below for more information.
  • Insured Standard Shipping (Free) Vs. Priority Insured Shipping ($9.95): We have two shipping options, a free option and a paid option of $9.95 USD. The difference between the two shipping options is that, if the customer decides to choose the Priority shipping option, their order will be pushed to the front of the order queue. We receive many orders a day and they are all placed in a queue, with customers paying for Priority Insured Shipping, we place their order at the top of the queue (#1) and thus, will ship their order before anyone elses in the order queue. Instead of taking the usual 2-4 days (free shipping option) for your order to be dispatched, your order will be shipped in 1-2 days as it is in the front of the queue. With the paid shipping option, you will receive your order quicker compared to the Free shipping option, due to earlier dispatch. Delivery time after dispatch remains the same.

Standard Shipping

 Country Delivery Time Cost

USA, Canada, France, Germany, United Kingdom, Spain, Netherlands, Sweden, Poland, Portugal, Norway, Italy, Hong Kong, Austria, Belgium, Switzerland, Denmark, Hungary, Luxembourg, Netherlands, Greece, Finland, Ireland

5 - 15 Business Days Free

Korea, Singapore, Japan, Australia

7 - 20 Business Days Free
Rest of the world  10 - 25 Business Days Free


Note: Orders will be delivered by the national postal service of the destination country. Please be aware that the shipping times may be delayed due to unforeseen circumstances such as customs processing delays, strikes, severe weather conditions, coronavirus, etc.

Express Shipping

Unfortunately we do not offer an Express Shipping solution as of right now, however it will be available in the near future as we are currently working on it.

Hawaii, Alaska, PO Boxes, AFO/FPO & U.S Territories

We accept orders shipped to PO Boxes and APO/FPO or U.S territories.

Customs, Duties & Taxes

All EU orders will not be subject to any import duties, fees & taxes. For orders outside the EU any import duties, fees & taxes are the responsibility of the customer. 

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

Returns

Please visit our Refund Policy page for more info regarding returns / exchanges.